holly-schroth-millennial-management

Negative Labels Trigger Anger

Labeling the other party negatively, such as starting a sentence with “You are” or “Don’t be” use a category of words and phrases that are most likely to trigger anger and frustration from the other party because it puts that person on the defensive. If you couple these phrases with highly negative emotional words such as “Unfair” or “Stupid”…

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holly-schroth-this-is-a-good-deal

Words Matter in a Negotiation

Did you know that using the seemingly innocent phrase “This is a good deal” in a negotiation can actually kill your deal? In my research I have uncovered several words and phrases that act as negative emotional triggers, causing anger and frustration in the other party, often leading to no agreement. “This is a good…

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“With all due respect” tops the list of rude phrases

Are you really showing respect when you say “With all due respect?” That phrase topped the list of rude phrases and words. Why it is disrespectful? What invariable follows that phrase is a negative attack. It is rare when a positive statement is made following “With all due respect.” As a result, when this phrase…

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